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Hotel reservations.
GSE will act as an intermediary between you and Whittlebury Hall to reserve accommodation on your behalf. The accommodation will be in the Whittlebury Hall itself, in the Whittlebury Park annexe or in the overflow hotel; in the latter case transport arrangements will be made to transfer you and your luggage between the alternative hotel and the conference centre. You should check in at the Whittlebury Hall in all cases.
Although GSE act on your behalf to make the booking the arrangement is directly between you and the hotel. You are responsible for payment to the hotel on checkout as normal.
GSE will send you confirmation of your hotel reservation by e-mail. Please check this e-mail carefully to ensure it meets with your requirements. If you have any questions please contact us, see the Contacts tab. There is more detailed information about the hotel, prices etc. on the Hotel Info tab.
You are of course at liberty to make your own accommodation arrangements; there is a list of alternative accommodation available in the Hotel Info tab. In this case of course GSE can take no responsibility for the arrangement or for transport etc.
Changing or cancelling a hotel reservation.
In the event that you need to change your booking or cancel you will be subject to the hotel's standard terms and conditions, however you should contact GSE in the first instance as we will be able to arrange the change and may well be able to find someone else to take your room in the event of a cancellation. The hotel staff have been asked not to take instruction except through GSE.
Please note that no shows will be treated as late cancellations and the entire hotel fee will be due.
Conference bookings.
Conference bookings are all made through the GSE conference website; see the Registration tab. GSE will send you an e-mail shortly after you have made your booking confirming the details you have given us, as well as any hotel reservations as above. Please check this e-mail carefully to make sure that it meets your requirements and that the contact details are complete and correct.
Changing or cancelling a conference booking
If you wish to change or cancel your conference booking please contact GSE as soon as possible and we will ensure the changes are made with the minimum inconvenience to both parties.
If you had paid for your registration then cancellations during the final week will be subject to an admin fee of £20. No refunds can be made after midnight on the day before the conference.
Please note that no shows will be treated as a cancellation after the conference had begun and no refund will be made. Further if a voucher had been used then there will be a charge of £50 per day made to cover our expenses, unless exceptional conditions apply. For this reason it is vital that you contact GSE as soon as you know your plans may be changing.
Vouchers
Vouchers for free or discounted admission to the conference are issued to member companies, exhibitors and sponsors and certain individuals by means of voucher codes. Each voucher code may be used for one person on both days of the conference or two separate people, one on each day. A voucher code can be entered on page 2 of the conference registration process.
Voucher codes grant free admission to the conference up to the end of the early bird period. From then until one week prior to the conference voucher codes grant admission at half the normal members' rate, i.e. currently £50 per day. During the final week before the conference vouchers are no longer accepted.
For more information about vouchers, the dates of the early bird period etc. and the costs of attendance please see the Delegate Info tab.