Transforming Customer Interaction:

Exploring Generative AI Software Solutions with a Customer-First Approach

In the current situation, using Generative AI can be a big change for companies - It's like a special strategy that helps create computer solutions that really focus on what customers need.

In this talk, we'll explain how to easily add Generative AI to make the whole experience better for customers by:

Adding features like a smart computer helper (AI-Assistant)
Giving the computer special abilities to help with changes in how people work, and making it fix problems faster.
Helping customers solve problems on their own by using smart predictions and other helpful tools.
Making the process of creating computer programs and fixing issues faster and more efficient by using smart suggestions and dashboards.

If you start using Generative AI in how you make computer programs, you'll be able to make customer support much better, solve problems faster, and give more power to customers.

It's like getting ready for issues before they even happen!

Attachments

There is currently no attachment for Transforming Customer Interactions using Generative AI

Speakers

Deepak Chopra at BMC Software Ltd

About Me: Deepak Chopra

Job Experience

Deepak has been with BMC Software since 2021 and managing DevX Products. He has overall 24+ years of IT industry experience. Specialized in helping customer developing world class customer experience using leading edge technologies.

Before joining BMC Software., he has worked with IBM for more than 17 supporting many Airlines and Retail customers. His expertise includes Product and Service Management. He has vast experience in DevOps, Front End Mobile and Web development, Enterprise Integration using MuleSoft and IIB, Migration to various Cloud (IBM, Azure, AWS), Modernization, Automation, Mainframe and middle-ware development, Complex Program Management, DevOps, Testing, Offshore development and people management. He loves watching crime thriller and travelling in his free time.

Volunteering

He is acting as a BMCCare Ambassador for various community services including tree planation, WIT&B and supporting differently enabled.

Connect him at https://www.linkedin.com/in/chopradeepak/

Email: deepak_chopra@bmc.com