A Chartered IT Professional and industry acknowledged leader in the field of IT Service Management. Has a proven track record of delivering IT and organisational performance improvement through the adoption and deployment of IT and Quality Management best practice frameworks. An ITIL accredited author who has achieved UK and International recognition for his ‘thought leadership’ and is a regular contributor and speaker at Industry bodies and forums on IT best practice.
Ian worked as a Programme Manager, Initially for Share Europe and then newly merged Guide Share Europe between 1990 and 1995.
Email: IKMACDONALD@BTINTERNET.COM
Linked In: https://www.linkedin.com/in/iankeithmacdonald