Stormy Monday: Reactive and Preventive Capacity Management Processes

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Presentation

Monday has been a typical day where application outages occurred. Often, due to the complexity of the enterprise, Tuesday and the rest of the week were just the same! We will discuss how effective capacity management reporting is used to quickly return the business to service. What reporting should be reviewed and communicated in the first moments of an outage? What additional performance reporting is critical to resolving an incident? What reporting and capacity management processes contribute to improvements to the resiliency of the enterprise? What are some of the forecast variances that occur in predicting future capacity? Who is responsible for resolution? How should capacity management reporting be effectively used in the port-mortem process?

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Speakers

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Dan Ruehl at 21st Century Software

ITIL V3 certified, infrastructure leader, with broad significant accomplishments in Fortune 500 companies that include financial services, software, health insurance and transportation industries.

• Expert technical experience within the infrastructure capacity and performance discipline, as well as management, project management, and business performance reporting skills.
• A system management leader who develops, motivates, and inspires staff to achieve their highest performance. A results-oriented professional who uses business knowledge and technological acumen to add business value.
•  Enterprise platform experience that includes VMWare ESXi, WINTEL, UNIX, Mainframe (Z series, zLinux), Tandem, iSeries, and Network.

Email: Dan.Ruehl@21cs.com

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