Stream: Virtual Room 2
Time: 11:15 - 12:00
Covering the history of Technical Support / Service Desk throughout the life of the Mainframe. Covering technical and soft skills needed to support the customer or user in all areas such as hardware and software. Discussing best practices and important industry developments such as ITIL Focusing on what not to do and what to do well, also looking ahead to the new world of AI, embedded into Service Management.
Mainframe Support Specialist with over 40 years experience in most parts of the SDLC , recently specialising in ITSM projects with a strong focus on the Mainframe Industry in the DACH region.
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