Stream: Virtual Room 1
Time: 12:30 - 13:15
Have you wondered what happens behind the scenes when you contact IBM Support ? This session covers all the collaboration that happens between Support, Development, Test, and you to address your issues.
Sudha Dhanwada is recognized as a leader in Continuous Delivery and Level 3 Service within the z/OS organization. She works closely with the IBM Support team to troubleshoot complex customer issues and is passionate about bridging development and support to enhance the client experience. She holds a Master’s degree in Computer Science from SUNY New Paltz.
Laura Sperling is a recognized leader in the global IBM z/OS Technical Support organization, where she has been diagnosing customer issues to root cause for the last 23 years. She holds a Bachelor of Science degree in Computer Science from Binghamton University.
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